1. Return Eligibility

We accept return requests for eligible items within [7/14/30] days of delivery. To qualify for a return, the product must be unused, unworn, unwashed, and in its original packaging with all tags, labels, and accessories included.

• The item must be in the same condition as received.
• The product must not show signs of wear, sweat, stains, odor, damage, or misuse.
• Proof of purchase or order confirmation is required.

2. Non-Returnable Items

For hygiene and safety reasons, some products may not be eligible for return once used or worn during training.

• Used knee sleeves, elbow sleeves, wrist wraps, gloves, or straps.
• Products with visible wear, odor, stains, or damage caused by the customer.
• Customized, personalized, or special-order products.
• Items returned without original packaging or proof of purchase.

3. Exchanges

If you ordered the wrong size or need a different product, you may request an exchange if the item is unused and in original condition. Exchange approval depends on product availability and return eligibility.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within [48 hours / 3 days] of delivery. Share your order number, clear photos of the product, packaging, and the issue so our team can review your request.

Once verified, we may offer a replacement, exchange, refund, or another suitable solution depending on the situation.

5. Refund Process

After we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within [5–10 business days], depending on your bank or payment provider.

6. Shipping Costs

Return shipping costs are usually the customer’s responsibility unless the item received was damaged, defective, or incorrect due to our mistake. Original shipping fees may not be refundable unless required by applicable policy or confirmed by our support team.

7. Order Cancellation

Orders can be cancelled before they are processed or shipped. Once an order has been packed, dispatched, or handed over to the courier, cancellation may no longer be possible.

8. How to Request a Return

To request a return, exchange, or refund, please contact us with your order details. Our team will review your request and guide you through the next steps.

9. Policy Updates

Lifting Infinite may update this Refund & Return Policy from time to time. Any changes will be posted on this page with the updated date.